Privacy Policy

How we collect, use, and protect your personal information

Last Updated: May 1, 2025

This Privacy Policy explains how DoorBeen, operated by Telescope Entertainment Private Limited ("DoorBeen," "we," "us," or "our"), collects, uses, discloses, and safeguards your information when you use our website, mobile application, and services (collectively, the "Services").

Please read this Privacy Policy carefully. By accessing or using our Services, you acknowledge that you have read, understood, and agree to be bound by all the terms of this Privacy Policy. If you do not agree to these terms, please do not access or use our Services.

We are committed to protecting your personal information and your right to privacy. If you have any questions or concerns about our policy or our practices with regard to your personal information, please contact us at privacy@doorbeen.io.

1. Information We Collect

1.1 Personal Information You Disclose to Us

We collect personal information that you voluntarily provide to us when you:

  • Register for an account
  • Submit music for distribution
  • Sign up for our newsletter
  • Contact us through our contact forms
  • Participate in promotions, surveys, or contests
  • Post information in our public forums or comment sections

Depending on how you interact with our Services, the personal information we collect may include:

Category Types of Data Purpose
Contact Information Name, email address, phone number, mailing address Account creation, communication, support
Account Information Username, password, profile picture, bio Account management, user identification
Payment Information Credit card details, bank account information Processing payments, royalty distribution
Artist Information Artist name, performance name, biography, images Music distribution, promotion
Content Music files, album artwork, lyrics, metadata Distribution to music platforms
Identity Verification Government ID, tax information (for payouts over certain thresholds) Compliance with tax regulations, fraud prevention

1.2 Information Automatically Collected

When you access our Services, we automatically collect certain information about your device and usage. This information does not reveal your specific identity but may include:

  • Device Information: IP address, browser type and version, operating system, device type, and screen resolution
  • Usage Data: Pages visited, time spent on pages, links clicked, referring/exit pages, and date/time stamps
  • Location Data: General location information based on IP address
  • Cookies and Similar Technologies: Information collected through cookies, web beacons, and other tracking technologies (see our Cookie Policy for more details)

1.3 Information from Third Parties

We may receive information about you from third-party sources, including:

  • Analytics providers (such as Google Analytics)
  • Advertising partners
  • Music platforms (streaming services, digital stores) that provide us with performance data
  • Social media platforms when you connect your social media accounts to your DoorBeen account
  • Payment processors who verify payment information

2. How We Use Your Information

We use the information we collect for various purposes, including to:

  • Provide, maintain, and improve our Services
  • Process and fulfill your music distribution requests
  • Process payment transactions and distribute royalties
  • Create and manage your account
  • Send you administrative notifications, updates, and support messages
  • Send marketing communications (with your consent)
  • Respond to your inquiries and provide customer support
  • Monitor and analyze trends, usage, and activities
  • Detect, investigate, and prevent fraudulent transactions and other illegal activities
  • Comply with legal obligations
  • Enforce our terms, conditions, and policies

3. How We Share Your Information

We may share your information with the following categories of third parties:

3.1 Music Distribution Partners

To fulfill our core service of distributing your music, we share necessary information (such as artist name, track information, and content) with music platforms like Spotify, Apple Music, Amazon Music, and other digital service providers.

3.2 Service Providers

We may share your information with service providers who perform services on our behalf, including:

  • Payment processors (Stripe, PayPal)
  • Cloud storage providers (AWS, Google Cloud)
  • Analytics providers (Google Analytics)
  • Email service providers (SendGrid, Mailchimp)
  • Customer support tools (Zendesk, Intercom)

3.3 Advertising Partners

With your consent, we may share information with advertising partners to provide you with targeted advertisements and promotions.

3.4 Business Transfers

If we are involved in a merger, acquisition, financing, or sale of assets, your information may be transferred as part of that transaction. We will notify you via email and/or a prominent notice on our website of any change in ownership or uses of your personal information.

3.5 Legal Requirements

We may disclose your information where required to do so by law or in response to valid requests by public authorities (e.g., a court or government agency).

We do not sell your personal information to third parties for their own marketing purposes.

4. Data Retention

We retain your personal information for as long as necessary to fulfill the purposes outlined in this Privacy Policy, unless a longer retention period is required or permitted by law.

When determining how long to retain your data, we consider:

  • The length of time we have an ongoing relationship with you
  • Whether we are subject to a legal obligation to retain the data
  • Whether retention is advisable in light of our legal position (such as for statutes of limitations, litigation, or regulatory investigations)

When we no longer need your personal information, we will securely delete or anonymize it so that it can no longer be associated with you.

5. Data Security

We have implemented appropriate technical and organizational security measures to protect your personal information from accidental loss, unauthorized access, use, alteration, and disclosure.

Our security measures include:

  • Encryption of sensitive data at rest and in transit
  • Regular security assessments and penetration testing
  • Access controls and authentication requirements
  • Regular security training for our employees
  • Physical and electronic safeguards for our systems

Despite our efforts, no method of transmission over the Internet or electronic storage is 100% secure. We cannot guarantee the absolute security of your personal information.

6. Your Privacy Rights

6.1 Account Information

You can review and update your account information at any time by logging into your account on our platform.

6.2 Marketing Communications

You can opt out of receiving marketing emails from us by clicking the "unsubscribe" link in the emails. Even if you opt out of marketing communications, we may still send you non-promotional communications, such as those about your account or our ongoing business relations.

6.3 Cookies

Most web browsers are set to accept cookies by default. You can usually set your browser to remove or reject cookies. Please note that removing or rejecting cookies could affect the availability and functionality of our Services. For more information, see our Cookie Policy.

6.4 Data Subject Rights

Depending on your location, you may have certain rights regarding your personal information, including:

  • Access: You can request copies of your personal information
  • Rectification: You can request that we correct inaccurate or incomplete information
  • Erasure: You can request that we delete your personal information in certain circumstances
  • Restriction: You can request that we restrict the processing of your information in certain circumstances
  • Data Portability: You can request a copy of your personal information in a structured, commonly used, and machine-readable format
  • Objection: You can object to our processing of your personal information in certain circumstances

To exercise any of these rights, please contact us using the contact information provided at the end of this Privacy Policy. We may ask you to verify your identity before responding to such requests.

7. Children's Privacy

Our Services are not intended for children under the age of 16. We do not knowingly collect or solicit personal information from children under 16. If we learn that we have collected personal information from a child under 16, we will promptly delete that information.

If you believe we might have any information from or about a child under 16, please contact us at privacy@doorbeen.io.

8. International Data Transfers

We are based in India, but we may process, store, and transfer your personal information in countries with different data protection laws. By submitting your personal information or using our Services, you consent to this transfer, storage, and processing.

We will take all steps reasonably necessary to ensure that your data is treated securely and in accordance with this Privacy Policy and applicable data protection laws.

9. GDPR Compliance

If you are a resident of the European Economic Area (EEA), you have certain rights under the General Data Protection Regulation (GDPR). We serve as the data controller when processing your personal information.

Legal bases for processing under GDPR:

  • Contractual Necessity: Processing necessary for the performance of our contract with you
  • Legitimate Interests: Processing necessary for our legitimate interests, provided those interests are not overridden by your rights
  • Legal Obligation: Processing necessary to comply with our legal obligations
  • Consent: Processing based on your consent

In addition to the rights outlined in section 6.4, EEA residents also have the right to:

  • Withdraw consent at any time, where we rely on consent to process your information
  • Lodge a complaint with a supervisory authority in your country of residence, place of work, or where an alleged infringement occurred

10. Changes to this Privacy Policy

We may update our Privacy Policy from time to time. We will notify you of any changes by posting the new Privacy Policy on this page and updating the "Last Updated" date at the top of this page.

We will notify you of material changes to this Privacy Policy through a notice on our website or by sending you an email. We encourage you to review this Privacy Policy periodically for any changes.

11. Contact Us

If you have any questions about this Privacy Policy, please contact us at:

Data Protection Officer
Telescope Entertainment Private Limited
Jorhat Engineering College
Jorhat, Assam 785007
India

Email: privacy@doorbeen.io

Phone: +91 94357 04037